Folio revised · 5 September 2026
1. When a remedy is considered
Seed packets are moisture-sensitive. Open a claim within 48 hours of delivery for:
- Wrong SKU or pack versus the invoice folio.
- Transit damage that leaves packets wet, crushed, or clearly unfit to sow.
- Courier “delivered” status with no parcel received (supported by evidence).
2. Outside the protocol
- Ordinary cosmetic scuffs or natural seed colour variation within grade.
- Late delivery caused by unreachable phones or mistyped PIN codes.
- Packets already opened, sown, or discarded before the claim is lodged.
3. Filing steps
Use Track & Support with order ID, a short narrative, and photos of outer carton plus affected sachets. The care desk aims to reply within two working days.
4. Outcomes
Approved cases may receive replacement (stock permitting), partial refund, or store credit — chosen to restore the intended purchase fairly.